Salesforce Communications Cloud
Communications Cloud is the key to help the service providers to innovate faster and grow revenue with a connected, purpose-built communications platform!
Transform and simplify the mission critical “middle office” with a purpose-built product for communications
service providers. It includes cost saving applications, a data model, and integrations -- all specific to
the communications industry. Best of all, it's built on the #1 AI CRM.
INTRODUCTION TO SALESFORCE COMMUNICATIONS CLOUD
WHAT IS COMMUNICATIONS CLOUD?
- Salesforce Communications Cloud provides a solution specifically for the communications industry. This helps to deliver industry-standard customer experiences to increase operational efficiencies.
- It is a combination of Industries CPQ, EPC, Digital commerce, CLM, and Order Management (OM). The Communications Cloud product model complies with TM-Forum standards.
- It includes cost saving applications, a data model, and integrations -- all specific to the communications industry. Best of all, it's built on the #1 AI CRM.
WHAT CAN YOU DO WITH COMMUNICATIONS CLOUD
TRANSFORM YOUR BUSINESS WITH COMMUNICATIONS CLOUD
IMPROVE CUSTOMER EXPERIENCE WITH COMMUNICATIONS CLOUD
Simplify and streamline the product-to-cash workflow for product managers and sellers. Increase agent productivity and improve customer service. Transform your business and operational systems — from marketing and sales, to order fulfillment and customer service. Watch your ARPU go up and your customer churn go down. Streamline the quote-to-order process with industry standard integrations, built-in AI, and purpose-built applications.
BENEFITS OF COMMUNICATIONS CLOUD
EXCEED CUSTOMER EXPECTATIONS ACROSS B2B, B2C, AND WHOLESALE WITH COMMUNICATIONS CLOUD
EXTEND THE POWER OF COMMUNICATIONS CLOUD WITH THESE RELATED PRODUCTS
INDUSTRIES CONFIGURE,PRICE, QUOTE(CPQ)
STREAMLINE BUSINESS WORKFLOW WITH COMMUNICATIONS CLOUD
STREAMLINE BUSINESS WORKFLOW WITH COMMUNICATIONS CLOUD
